Our Client Code of Conduct
We hold a high standard of mutual respect between our clientele and staff. Our policies are designed to protect our stylists time, compensation, emotional well-being. Envogue Salon does not tolerate the mistreatment of our staff, verbally or otherwise.
We have the right to refuse service and charge accordingly if any policy is broken.
If you change, cancel , or no-show your appointment within 24-hours prior to your appointment time), your stylist does not have time to fill the appointment time. We will charge 100% of the service price that was missed. We protect our stylists with this policy by ensuring that they are paid even if a client misses their appointment.
Frequently Asked Questions
Here are a list of frequently asked questions. We are always happy to help and if you have further inquiries, you are welcome to call or text us at (720) 613-2264 or e-mail us at firstname.lastname@example.org!
WHAT SHOULD I EXPECT AT MY FIRST CONSULTATION?
Your initial consultation will occur during your first appointment. Your stylist will take some time to discuss your expectations regarding your desired look, upkeep level related to that look, and any products that support its maintenance. This consultation is intended for client and stylist to understand each other, so as to provide the smoothest experience possible.
Envogue Salon suggests that you do a bit of “homework” prior to your consultation by bringing in images of haircuts and styles that you inspire and interest you.
HOW MUCH CAN I EXPECT TO LOOK LIKE THE PERSON IN MY PICTURE?
Everyone is imbued with individual facial features, shape, and hair texture. Have a conversation with your stylist about how the image that you bring in may translate onto your head. Your stylist strives to incorporate the components of the image you bring in, in a way that is tailored to your specific hair length, density, texture, and face shape.
We are often caught up with wanting to look like the model, actress, celebrity, rather than having the hairstyle she/he is wearing. Cover the face of the person in your picture in your thumb—this will provide you with a better sense of whether you still like the hairstyle.
WHY DO I NEED TO PUT A DEBIT OR CREDIT CARD ON FILE TO BOOK AN APPOINTMENT?
Putting a card on file is in accordance with our 24 Hour Cancellation Policy.
If you change or cancel your appointment the same day (within 24 hours prior to your appointment time) or you no-show your appointment, your stylist does not have time to fill the appointment time. In this situation we charge 100% of the service price that was missed.
We protect our stylists with this policy by ensuring that they are paid even if a client misses their appointment.
CAN I BRING MY KIDS TO THE SALON?-- CAN I BRING MY PETS TO THE SALON?
At Envogue Salon, we strive to provide an oasis of peace and beauty. However, we understand that our clients wear many hats, and sometimes have children in tow. For those clients who bring children into the salon, we ask that you ensure your children are able to sit quietly or amuse themselves. Our stylists and apprentice stylists are unable to provide any childcare services.
We are pet lovers. However, we are sensitive to the possibility that other clients may have animal allergies. So, during your service, we recommend pets to be left at home or outside the salon.
HOW DO I SWITCH STYLISTS IN THE SAME SALON?
Envogue Salon is committed to client happiness and we are dedicated to ensuring that you find the best possible stylist fit. Our stylists work as a team, not simply as individual players. So, there won’t be any awkward or uncomfortable feelings if you choose to move to another Envogue stylist. We are completely supportive if you choose to “bounce around” stylists in an effort to find the perfect match.
I DECIDED TO MAKE A MAJOR CHANGE TO MY HAIRCUT AND/OR COLOR AND I'M NOT SURE I LIKE IT NOW THAT IT'S DONE. WHAT DO I DO?
Our official policy at Envogue salon is that if you are unsatisfied with the results of your haircut/color please let your stylist know within one week of the service. If you notify us within the week after your service, we will happily work with you in resolving your issue. Any further changes may incur a service or color product charge.
For those clients who have made a major change to their hair, we also encourage you to give yourself a week to “live” with your new hair. If, at the end of week, you are still questioning your style decision, contact your stylist so that she/he can work together to provide you with the perfect, new look.
I'M NOT HAPPY WITH THE RESULTS OF MY SERVICE. HOW DO I APPROACH MY STYLIST?
At Envogue Salon, we are dedicated to providing clients with the best experience. We want you to leave completely happy and in love with your hair. If you are unhappy with your haircut/color at the end of the session, please tell us, then and there.
Please feel comfortable with saying something to your stylist immediately—they are there to provide you with the desired outcome. All our stylists want to ensure that you leave completely satisfied, so if you are not, please tell us immediately, so we can work together to create the perfect outcome.