top of page

Envogue Salon Policies

We hold a high standard of mutual respect between our clientele and staff. Our policies are designed to protect our stylists time, compensation, and emotional well-being. Envogue Salon does not tolerate the mistreatment of our staff, verbally or otherwise. 

We have the right to refuse service and charge accordingly if any policy is broken.

  • Cancellation Policy
    Envogue Salon requires a credit card number to secure all appointments. We understand circumstances may arise that cannot be avoided so we are happy to cancel or reschedule your appointment free of charge with 48-hour notice. To protect our stylists, we require a minimum of 48 hours notice for cancellations or reschedules. Appointments cancelled less than 48 hours in advance are subject to be charged 50% of the scheduled service. Appointments cancelled less than 24 hours in advance and "no call no shows" are subject to be charged 100% of the scheduled service. To cancel or reschedule appointments when we are closed, please send an email to
  • Late Arrivals
    To ensure all clients have the best experience at Envogue Salon, any appointment arrivals 15 minutes or later from their start time may be subject to a 100% cancellation fee and have to reschedule their appointment for another day.
  • Cancellation Charges
    All appointments booked require a card on file. When you book an appointment, you are agreeing to our cancellation policy. In accordance with our policy, we will charge your card on file. In the event the card on file does not process, we will try to contact you. If we are unable to complete the transaction, that charge will be due prior to booking any new appointments.
  • Sickness & Emergencies
    If you are sick, please call the salon ASAP, and we will happily reschedule your appointment. Please do no count on feeling by the time of your appointment; we would rather know as far in advance as possible. If you wait until the last minute, we cannot fill the empty spot and cannot guarantee you will not be charged a cancellation fee. Any other circumstances, are considered on a case-by-case basis. Please call us if you have any questions.
  • Products
    We have curated our retail to provide our clients with products we trust and believe in. Our stylists carefully select product recommendations for at-home care based on your specific hair length/texture, color services, and lifestyle care routines. We cannot offer refunds for opened products, though we can offer an exchange or salon credit towards future purchases for sealed products purchased within 30 days. If you have any trouble styling your hair at home with our products, please reach out to us for additional assistance and one of our team members will be happy to help answer any questions. If you believe you have received a defective product, please let us know ASAP, and we can help arrange an exchange for you at your earliest convenience.
  • Services
    For our salon services, we do not issue refunds. However, should you have any questions or concerns about the service you have received in the salon, please notify us within one week of your service to discuss solutions. Fixes will only be honored if notified within 1 week of the original scheduled service. After 1 week you are subject to pay full cost for another appointment. Fixes must be done by the stylist who you originally saw. If you wish to see a different stylist, that future appointment is subject to be full price at their pricing. If the hair is altered by another salon or yourself, our fix policy will be voided.
  • Service Charges
    Our prices are set to reflect most-case scenarios for hair. For any services with extra length/texture and/or extensions that require additional time and care for the appointment, your stylist has the discretion to add an additional charge for haircuts/styling/color services. Any changes to your service at the time of your appointment are subject to a change of price.
  • Deposits
    All deposits are non-refundable and non-transferrable. This includes extension orders, deposits for long services (i.e. Brazilian Blowouts, extension installations, etc), fully prepaid appointments, and gift cards.
  • Our Pricing Model
    We have put a lot of thought and research into our service pricing. Our prices reflect the expertise, experience, and educational training of our stylists. We do not negotiate pricing; however, we understand that all clients come from different financial backgrounds. For that reason, we have stylists available a several different pricing levels. All stylists are vetted by Envogue Salon, and will do a great job with your hair!
  • Card on File
    Putting a card on file is in accordance with our 48-Hour Cancellation Policy (reference above). If you do not provide a card on file, your appointment will not be booked. We protect our stylists with this policy by ensuring that they are paid even if a client misses their appointment.
  • Consultation Requirements
    A consultation is required for ALL new clients, and must be added to your booked service. If you are booking online, make sure to add it so you are booked for enough time or we may have to reschedule your appointment. The following services require a separate consultation before any service can be booked: Color Corrections Fashion Colors Platinum Card/ Bleach & Tone Any Extension Services We also recommend booking consultations for any current clients looking to do a big change.
  • What to Expect at Your Consultation
    During your consultation, your stylist will take some time to discuss your expectations regarding your desired look, upkeep level, and any recommended services and products. This consultation is intended for client and stylist to understand each other, so as to provide the best experience possible. We suggest you do a bit of “homework” prior to your consultation by bringing in images of haircuts and styles that inspire and interest you. All prices quotes given during a consultation are our best estimate; actual prices are dependent on all services performed at the appointment and product availability for any orders.
  • Color Corrections & Fashion Colors
    For advanced color services like Color Corrections & Fashion Colors, services are charged a la carte or hourly by stylist discretion.
  • Social Media, Film, & Photography
    Envogue Salon periodically films video and photographs in-salon for use on our social channels and digital media platforms. While we do our best to limit faces and other identifying features of clients, there may be times that it is unavoidable. If your photo is taken for our media, your stylist will ask for a verbal consent. By being in the salon, you understand that film and photography may take place during your services. All media is the property of Envogue Salon, and will be used at our discretion.
  • Are Children Allowed?
    At Envogue Salon, we strive to provide an oasis of peace for our clientele. If your child is not booked for an appointment, we do not recommend bringing them to the salon with you. However, we understand that our clients wear many hats, and sometimes must have children in tow. For those clients who bring children into the salon, we ask that you ensure your children are able to sit quietly and amuse themselves. Our stylists, apprentices, and staff are unable to provide any childcare services.
  • Are Pets Allowed?
    We are pet lovers, so we understand wanting to bring your special friend with you. All service animals are welcome. However, for all non-service animals, we are sensitive to the possibility that other clients may take issue with your pet being present. If your pet cannot wait calmy in the salon for the duration of your service, we recommend they be left at home or outside the salon. Please be aware that there are many chemicals, heating tools, smells, and noises that may make a salon unsuitable for your pet. We are not responsible for the safety or monitoring of your pet.
  • Can I Switch Stylists?
    Envogue Salon is committed to client happiness and we are dedicated to ensuring that you find the best possible stylist fit. Our stylists work as a team, not simply as individual players. So, there won’t be any awkward or uncomfortable feelings if you choose to move to another Envogue Salon stylist. We are completely supportive if you choose to “bounce around” stylists at our salon in an effort to find the perfect match.
bottom of page